Privacy Policy
INTRODUCTION
At Earmuffz (“Company,” “we,” “our,” or “us”), your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information across all touchpoints — including our website, apps, social media, in-store interactions, and any otherdigital or in-person platforms operated by Earmuffz that link to this notice. This policy does not apply to any external sites or services that have their own privacy statements.
HOW WE USE YOUR PERSONAL INFORMATION
Earmuffz collects and processes your personal data to enhance your experience with our products and services, whether shopping online, in-store, or through our customer support channels. Your information is handled with strict confidentiality and is used only in accordance with this policy.
INFORMATION WE COLLECT
We collect different categories of personal data based on your engagement:
Browsing: When you browse as a guest, we collect non-personal data like browser type, operating system, IP address, and referral source. This helps us improve site compatibility and performance. No identifiable data is collected unless you choose to register or interact with us directly.
Account Creation & Orders: When you register or place an order, we may collect your name, address, email, and phone number. Payment details are used solely for processing transactions and are not stored.
In-store or Customer Service Interactions: We may collect data during customer service calls or store visits, including purchase history, delivery preferences, and communication records. All calls may be recorded with your consent.
Third-party Tools: Ad networks, analytics tools, and mobile platforms may collect data via cookies or tracking pixels. This may include browsing behaviour across sites and devices, used to personalise your experience and provide targeted content. These third parties operate independently under their own privacy policies.
HOW YOUR DATA IS USED
Your personal data may be used to:
• Process and fulfil orders
• Provide customer support
• Offer tailored product recommendations
• Send promotional messages (where permitted)
• Improve and personalise your shopping experience
• Conduct internal research and product development
• Prevent fraud and unauthorised access
• Comply with legal obligations
We may also aggregate and anonymize your data for insights and analytics. Location data from mobile devices may be used to enhance location-based services if enabled by you.
MARKETING PREFERENCES
You may opt out of receiving promotional emails, SMS, or mail by following the unsubscribe link in our messages or by contacting us at support@earmuffz.com. While we aim to update preferences promptly, you may still receive some messages during the transition.
CHILDREN'S PRIVACY
Earmuffz does not knowingly collect personal information from children under 13. If we learn that we’ve collected data from a minor without parental consent, we will delete it promptly. Please contact us if you believe this may have occurred.
SHARING YOUR INFORMATION
We may share your data with:
• Service Providers: For functions like payment processing, analytics, order fulfillment, customer
service, and marketing. These parties are contractually bound to use your data only as needed
for their services.
• Business Partners: If we co-sponsor promotions or offer joint services. These partners are
responsible for their own privacy practices.
• Legal Obligations: To comply with legal or regulatory inquiries, such as subpoenas or fraud
investigations.
• Business Transfers: In the case of a merger, acquisition, or sale of all or part of our assets.
Earmuffz does not sell personal data or share your SMS opt-in information with third parties,
except where required by law.
USE OF COOKIES & ANALYTICS
Cookies are small text files used to enhance user experience. They allow us to:
• Remember login information
• Track browsing patterns
• Monitor page performance
• Customize content and advertising
Blocking cookies may limit some functionality of our website. We also use SSL encryption and
standard web practices to protect your data during transmission.
YOUR PRIVACY RIGHTS
Depending on your location, including states with privacy legislation (e.g., California), you may have rights such as:
– Accessing your data
– Requesting correction or deletion
– Opting out of data sharing for marketing
To exercise your rights, contact us at support@earmuffz.com with “Privacy Rights” in the subject line.
DATA ACCURACY AND CORRECTIONS
You can update your personal information by logging into your account or contacting our support team. Accuracy helps ensure a better user experience and greater security
DATA SECURITY
We implement industry-standard administrative and technical safeguards to protect your information from unauthorised access, disclosure, or misuse. While we strive for complete security, no system can be 100% secure. If you suspect a breach, contact our customer support immediately.
LINKS TO THIRD-PARTY SITES
Our website may include links to third-party platforms. These sites have their own privacy policies and are not governed by Earmuffz. Please review their terms before interacting.
DATA RETENTION
We retain your information only as long as needed for business, legal, or operational purposes. Some financial data may be kept to comply with payment industry regulations and tax requirements.
CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy at any time. Major changes will be announced on our website. Continued use of our services after updates signifies your agreement to the revised terms. If you have any questions about this Privacy Policy or your data rights, contact us at:
support@earmuffz.com
